If your train is delayed and you miss your next train, you have to go to the ticket office and ask station staff for an alternative itinerary to your destination.
European legislation stipulates that in case of a delay the next train can be taken - railways are obliged to cooperate. Do not forget to ask for proof of delay at the ticket inspector - usually a stamp.
>> Where and how to ask for a compensation?
European Legislation - Rail Passenger Rights:
>> Source: Your Europe (offical website EU)
"If your train is cancelled or delayed, you always have the right to adequate information about what is happening while you are waiting.
If you are told you will arrive at your final destination with a delay of at least 1 hour, you are entitled to:
- cancel your travel plans and request an immediate refund of the cost of your ticket (sometimes in full, sometimes only for the part of the journey not made.)
You may also be entitled to a return journey to your initial departure point, if the delay stops you from fulfilling the purpose of your trip, or
- be transported to your final destination at the earliest opportunity (or a later date of your choosing). This includes alternative transport when the train is blocked and the service is suspended.
- meals and refreshments (proportionate to the waiting time)
- accommodation – if you have to stay overnight.
If you decide to continue your journey as planned or to accept alternative transport to your destination, you may be entitled to compensation of:
- 25% of the ticket fare, if the train is between 1 and 2 hours late.
- 50% of the fare, if the train is more than 2 hours late."
